Return Policy

MEND RETURN POLICY​

RETURN POLICY

FAQs

FAQs

How do I return my MEND?

Customers may return any unopened merchandise purchased from mend.me or mendjoint.com within 90 days of Order date for a full refund, less shipping.

  1. To start return process for your products, click above and please enter your email (which you used for the purchase) and your Order ID (Your 4-digit order number can be found on your order confirmation email).
  2. Then select the products you want to return. Then proceed with the reason.
  3. You will then be sent an email with Instructions as to how to proceed with your return/exchange or refund. Please follow those instructions for a fast process. 
  4. Once your return is received at our processing facility and inspected, your refund will be processed, and you will receive email confirmation.

Note: For any MEND purchases made through alternative channels (Amazon, MD or physician, etc.), you will need to process returns through those channels.

How do I return my MEND?

Customers may return any unopened merchandise purchased from mend.me or mendjoint.com within 90 days of Order date for a full refund, less shipping.

  1. To start return process for your products, click above and please enter your email (which you used for the purchase) and your Order ID (Your 4-digit order number can be found on your order confirmation email).
  2. Then select the products you want to return. Then proceed with the reason.
  3. You will then be sent an email with Instructions as to how to proceed with your return/exchange or refund. Please follow those instructions for a fast process. 
  4. Once your return is received at our processing facility and inspected, your refund will be processed, and you will receive email confirmation.

Note: For any MEND purchases made through alternative channels (Amazon, MD or physician, etc.), you will need to process returns through those channels.

What should I do if my items arrive damaged or if I receive an item different from what I ordered?

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during transit which is beyond our control. We understand your frustration and we will do everything we can to replace the product as quickly as possible. 

  • If you receive a damaged item or a different item, please click at the top of the page to initiate a return process and choose Reason “Damaged in Shipment” 
  • Then please e-mail us at support@mend.me with subject “Damaged in Shipment – ”. Include your name, order number, Surgery Date (Optional), photos of damaged product, and a photo of the product with the lot code (usually on the bottom face) Then, we will approve a replacement at the earliest.

What should I do if my items arrive damaged or if I receive an item different from what I ordered?

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during transit which is beyond our control. We understand your frustration and we will do everything we can to replace the product as quickly as possible. 

  • If you receive a damaged item or a different item, please click at the top of the page to initiate a return process and choose Reason “Damaged in Shipment” 
  • Then please e-mail us at support@mend.me with subject “Damaged in Shipment – ”. Include your name, order number, Surgery Date (Optional), photos of damaged product, and a photo of the product with the lot code (usually on the bottom face) Then, we will approve a replacement at the earliest.

Where to drop off the return package with the return label provided by MEND?

  1. Print the return label generated for you by MEND using the email sent to you after confirming Return Request
  2. Attach to your parcel
  3. Return to any USPS location

Where to drop off the return package with the return label provided by MEND?

  1. Print the return label generated for you by MEND using the email sent to you after confirming Return Request
  2. Attach to your parcel
  3. Return to any USPS location

How can I return a product order over 90 days ago?

Unfortunately, due to technical limitations, we cannot issue a refund for a product that was purchased over 90 days ago. However, we can exchange your product to any other MEND product even if it’s older than 90 days as long as the product seal is not broken and the product is in resalable condition. In cases like this, please email us with Subject “Returning old product” to support@mend.me and include your name, email associated with the purchase and your 4 digit order number. 

How can I return a product order over 90 days ago?

Unfortunately, due to technical limitations, we cannot issue a refund for a product that was purchased over 90 days ago. However, we can exchange your product to any other MEND product even if it’s older than 90 days as long as the product seal is not broken and the product is in resalable condition. In cases like this, please email us with Subject “Returning old product” to support@mend.me and include your name, email associated with the purchase and your 4 digit order number. 

Not able to find your order number?

Your order number will be mentioned on your order confirmation email from MEND. If you are still having difficulty finding it, please contact us at support@mend.me 

Not able to find your order number?

Your order number will be mentioned on your order confirmation email from MEND. If you are still having difficulty finding it, please contact us at support@mend.me 

Why haven’t I received my refund for my returned product?

If you haven’t received a refund yet, please contact your credit card company. It may take some time before your refund is officially posted. If this doesn’t clear things up, please contact us at support@mend.me and we will make sure to process your refund.

Why haven’t I received my refund for my returned product?

If you haven’t received a refund yet, please contact your credit card company. It may take some time before your refund is officially posted. If this doesn’t clear things up, please contact us at support@mend.me and we will make sure to process your refund.